What are your Shipping Costs and Conditions?
“We Pay Shipping” for our valued customers. That means, we will pay for the shipping of those products, you will not be charged any shipping!
We ship most of the products from our international warehouses (we have an international presence), please read delivery estimation time below.
How many Days does Delivery take?
US – For most of the items, it would usually take 12-20 business days.
CA – For most of the items, it would usually take 16-26 business days.
Europe, Australia – For most of the items, it would usually take 15 – 30 business days.
Rest Of The World – For most of the items, it would usually take 15-40 business days.
If you place your order during the US holiday season, please allow for 5 – 7 extra business days, as shipping companies and Divine Gear are very low on staff during these times and it may result in an unexpected delay. We, however, try our best to get your order delivered to you without delay.
If your order hasn’t arrived in the estimated delivery times, please Mail Us at email@example.com
If your order hasn’t arrived within 45 business days of the date of original purchase, please Mail Us at firstname.lastname@example.org for a full refund of your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
How long do you take to ship Orders?
After an order has been placed, your items will be shipped within 2-4 business days. Below are the expected delivery times.
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates above.
How do I check the status of my order?
- You can track your order status in real time by logging into your Divine Gear's account and going to My Orders.
- You can also mail us at email@example.com. Please mention your Order ID or Email ID!
If there’s a Problem, can I have a Refund?
Most certainly! We have a 45-day NO-RISK GUARANTEE on all of our Orders and Products after they’re Delivered to You. You will get 100% of your Money Back or Item Replaced if you face issues.
Click Here to view our exclusive 45-Day-Guarantee Returns and Refunds Policy.
How long does my Refund take?
We usually complete refunds within 24 – 48 Hours on our end! After that, it may take 2-3 business days for Your Bank to process the refund. Do not worry, Mail Us at firstname.lastname@example.org if you face any issues!
I’ve entered wrong shipping address and/or picked a wrong size/variant! Can I change it?
- If this happens to you, E-mail Us as soon as possible, we MIGHT be able to take care of it.
- However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after.
- If your order has already entered the shipping process, we won’t be able to stop it. Contact Us anyway, we still care and we’ll try to make it right for you.
- We know how frustrating it can be to pay for something you can’t use. We will do our best to take care of it!
I Did Not Receive my Order! What to do?
No worries! If you’ve not received your order we will issue a full refund or ship your order again, depending upon your choice! Do not worry, Mail Us at email@example.com if you face any issues!
I have not received tracking for my Order or Replacement Order!
Sometimes due to Human Error or Technical Error, you may have not received the Tracking Number. Do not worry, as your order has most likely been shipped already! Contact us and we will give you the Tracking Number.
Even after all this, If you’ve still not received your tracking, we will issue a full refund or ship your order again, depending upon your choice! Do not worry, Mail Us at firstname.lastname@example.org if you face any issues!
What is a “Request-only” Product?
Few products on our site specifically have a note as “Request-only Product” on their product page. These products are considered as pre-orders and hence require some time for finishing of the product. The time required for “Request-only” products to be shipped is specifically mentioned under these products.
Do you deliver products internationally?
Divine Gear successfully ships hundreds of products each day. We have over 50,000 happy customers in the USA (our main market), United Kingdom, Canada, Australia, various countries in Asia and UAE. We plan to expand to other countries as our popularity rises!
I’ve placed an order with multiple items recently, can I combine them into one package?
- Since we have a few warehouses, we don’t have all our products in one place, so when you order multiple items at a time, each item may be shipped separately. So you will most likely receive one item before the next.
- Certain items with sensitive materials such as liquid, gas, various delicate items may also require separate packaging.
- Don’t panic if you don’t receive all of your items at once, they will get to you!
How secure is my personal information?
Divine Gear adheres to highest and strictest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.